Please note that Japan Post shipping is temporarily unavailable for some countries such as the US and Australia, which is out of our control. We can ship via DHL Express to these countries. Also please expect delivery delays for packages shipped via Japan Post. More information on Japan Post suspensions and delays in this blog post.

Supported countries

We ship worldwide from Japan! We are currently shipping to the countries below (but please contact us if your country isn't listed) 

Group A (Japan Post available):

Cambodia, Hong Kong, Macao, Philippines, Singapore, Malaysia, South Korea, Taiwan, Thailand, Vietnam, Finland, France, Germany, Monaco, Netherlands, United Kingdom, Canada, Mexico, Denmark, Norway, Sweden, Austria, Belgium, Hungary, Poland, Switzerland, Turkey, Estonia, Slovakia, Slovenia, Bulgaria, Croatia, Czech Republic, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, San Marino, Portugal, Spain, Italy, New Zealand, China, Indonesia, Azerbaijan, Kazakhstan, Tajikistan, Bosnia And Herzegovina, Gibraltar, Guernsey, Iceland, Jersey, Montenegro, Serbia, Tunisia, Belarus, North Macedonia, Panama. 

Group B (Japan Post not available):

United States, Australia, Greece, Ireland, Romania, Argentina, Chile, Colombia, Kuwait, Paraguay, Uruguay, Venezuela, Honduras, Ecuador, Brazil, Peru, Costa Rica, United Arab Emirates, El Salvador, Qatar, Bolivia, Botswana (Gaborone), Israel, Russia, Ukraine, South Africa.

Shipping Options

We ship orders via Japan Post or DHL. Shipping charges for your order will be calculated and displayed at checkout.

*Combined Shipping is a temporary optional service we are currently offering to countries where Japan Post is not available. Read the details and conditions here.

Order Processing

• We ship from Saitama, Japan.
• We typically process orders within 5 business days. During peak times, pre-orders, and sale periods please allow additional time for dispatch.
• Successfully placed orders will receive an e-mail confirmation with the order details. Please review and ensure that you have entered the correct address.
• You will receive another notification when your order has shipped. This notification includes the tracking information for your package.

Order Status

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

Customs taxes and duties

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Such charges are not included in the product price or shipping cost, as we are only charging the transportation fee for your order.

Sticky Kit is not responsible for these charges if they are applied and are your responsibility as the customer. Please check with your country's customs office to determine their procedures and any potential charges.

If you neglect to pick up your package and it is returned to us, please note that the charge for original shipping will not be refunded. It will be your responsibility to cover the shipping costs if you wish to have a second delivery attempt.

Shipping Terms

By placing an order, you accept and acknowledge that once an order has been dispatched, your package is beyond our control. Shipping is a service you purchase from the shipping carrier, along with your order from us, so any shipping issues must be handled by the carrier.

• Any listed time for a shipping method is an estimate only. For orders with deadlines please order well in advance.
• Packages may be delayed during busy times of the year, and due to customs retentions.
• Sticky Kit cannot be held responsible/liable for lost, misplaced, stolen, damaged, or delayed shipments after they have been dispatched.
• The customer accepts full responsibility to file any claim(s) with the carrier for damaged and/or lost shipments.
• If a package can't be delivered due to an incorrect or outdated address, failed delivery attempts, refusal to pay tax, refused by the recipient, etc., Sticky Kit is not responsible for any additional fees that may incur in order to reroute or reship the package. 
• Packages returned to us may be subject to handling fees and restocking fees. Shipping fees are not refundable.

Refund policy