In April 2020 Japan Post temporarily suspended Registered Airmail to many countries. Since then, we’ve been continuously monitoring the situation and working to secure alternative shipping options. The options and rates below are the result of our best efforts.
You can find shipping updates in this blog post.
European Union (EU) and UK
Unfortunately, due to Brexit and the new rules regarding the collection of VAT at the point of sale, we can no longer accept orders from UK based customers.
EU* based customers, please note that as of July 1st, 2021, all commercial goods imported into the EU are subject to VAT (low value orders are no longer exempted) We do not collect VAT at checkout; your taxes and other handling fees will be collected at delivery by the carriers. We are not responsible for these fees.
*EU countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
Below is the list of countries we currently ship to, but please contact us if your country isn't here! We are more than happy to add other regions if they are available via our delivery methods (for EU countries and UK, please see previous section).
|Country / Shipping option||Registered Airmail||DHL Express|
|Hong Kong SAR||〇||$22|
|United Arab Emirates||×||$38|
Please see the table below for details about the methods we use. Only some methods are available for certain countries. Shipping charges are calculated and displayed at checkout.
△ : Some restrictions apply
|Registered Airmail||DHL Express Worldwide|
|Price (US Dollars)||
Varies by weight.
|$22 or $38
See country list ↑
Excluding remote areas. 2 kg max. weight.
|Estimated delivery time after dispatch||5 - 20 days
(Delays due to covid-19)
|3 - 8 days|
|Ships to PO box||〇||×|
- We ship from Saitama, Japan.
- We typically process and ship orders within a week. During peak times such as new product releases, pre-orders, and sale periods please allow additional time for dispatch (usually up to 2 weeks).
- Successfully placed orders will receive an e-mail confirmation with the order details. Please review and ensure that you have entered the correct address.
- You will receive another notification when your order has shipped. This notification includes the tracking information for your package.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
Customs taxes and duties
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Such charges are not included in the product price or shipping cost, as we are only charging the transportation fee for your order.
Sticky Kit is not responsible for these charges if they are applied and are your responsibility as the customer. Please check with your country's customs office to determine their procedures and any potential charges.
If you neglect to pick up your package and it is returned to us, please note that the charge for original shipping will not be refunded. It will be your responsibility to cover the shipping costs if you wish to have a second delivery attempt.
By placing an order, you accept and acknowledge that once an order has been dispatched, your package is beyond our control. Shipping is a service you purchase from the shipping carrier, along with your order from us, so any shipping issues must be handled by the carrier.
- Any listed time for a shipping method is an estimate only. For orders with deadlines please order well in advance.
- Packages may be delayed during busy times of the year, and due to customs retentions.
- Sticky Kit cannot be held responsible/liable for lost, misplaced, stolen, damaged, or delayed shipments after they have been dispatched.
- The customer accepts full responsibility to file any claim(s) with the carrier for damaged and/or lost shipments.
- If a package can't be delivered due to an incorrect or outdated address, failed delivery attempts, refusal to pay tax, refused by the recipient, etc., Sticky Kit is not responsible for any additional fees that may incur in order to reroute or reship the package.
- Packages returned to us may be subject to handling fees and restocking fees. Shipping fees are not refundable.
Refund policyOnce an order has entered the shipping process, it cannot be canceled or refunded.