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Frequently Asked Questions

General

  • What is Sticky Kit?

    Sticky Kit is a monthly subscription service that delivers high quality selections of stickers, washi tapes and other stationery items. We ship worldwide from Japan.

  • What's inside?

    The Sticky Kit includes a selection of the following items each month:

    • - Stickers: 4 to 5 stickers including featured artist collaboration stickers, original stickers, and sticker sheets, flakes or washi stripes from Japanese brands.
    • - Washi Tapes: 1 original collaboration washi tape and 1 or 2 from Japanese brands.
    • - Stationery: Full-sized stationery items including sticky notes, memo pads, letter sets, pens, etc. (original or Japanese brand)
    • - Postcard: One original postcard by our featured artist.
    • - Informative brochure: All the item's descriptions and information about the artist behind our collaboration products.

    Every kit is a surprise, so we cannot guarantee exactly what will be inside. We give hints or sneak peeks on our mailing list and Instagram.

  • What is the Welcome Kit?

    The Welcome Kit is a special kit contaning items from past months. They are not always the same, but usually contain Sticky Kit exclusive products and other favorite items. Depending on availability*, it can be presented as an option to add to the cart while signing up for a new subscription. Shipping is immediate, so you can get started sooner while waiting for your first monthly kit.

    Note that the Welcome Kit needs to be purchased along with a new subscription. Please do not remove the subscription from your cart, otherwise your order may be cancelled.

    *If the option doesn't appear before checkout, it means that Welcome Kits are sold out at the moment.

Shipping

  • What countries do you ship to?

    We ship worldwide.

    Unfortunately, due to problems with delivery we can not ship to the following countries: South Africa, Kuwait and Colombia.

  • When do you ship the kits?

    We ship the kits around the 20th of every month. Your first kit shipping depends on your sign up day:
    1st - 16th: Shipping around the 20th.
    17th - 31st: Shipping within 5 business days.

    Please make sure you submit your correct shipping address and keep it up-to-date by logging into your account.

  • How much is shipping?

    Our monthly kits ship internationally for $5/month via regular untracked airmail.

    For shop orders, you can choose between two options:

    Standard shipping:
    No tracking. Ships from 1-3 days (smaller envelopes) to 5 business days.

    Registered shipping:
    Tracking number and insurance included. Ships within 5 business days.

    Both are shipped via airmail. The shipping cost for shop orders is calculated at checkout. You can also preview the expected cost in your cart.

  • Can I track my package?

    In order to offer you the lowest shipping fee, our subscription kits ship unregistered, so they do not include tracking information. We use Japan Post, known for being a fast and reliable postal service.

    Shop orders include tracking number when "Registered Shipping" is selected as the shipping method.

  • When will my kit arrive?

    Kits arrive within 5 to 15 days to most countries, but it may take longer depending on your delivery area, busy times of the year and customs retentions.

    If you still have not received your package 4 weeks after the shipping notice and you think it's missing, please contact us.

    Currently, orders sent to the following countries and areas are experiencing delays due to their national postal service:

    - Canada
    - Central and South America (10 weeks+)
    - Philippines (8 weeks+)

    We'll keep updating this list as new information comes in.

  • Will I have to pay customs taxes?

    You are responsible for paying any customs duties or additional charges that may apply to your shipment. Unfortunately we can’t offer any information as to whether you’ll be charged, or how much the charge will be. Please check your country’s customs tax policies for more information.

  • Undeliverable or refused packages

    Occasionally orders are returned to us as incorrect or outdated address, failed delivery attempts, refusal to pay tax or refused by recipient. Refused or undeliverable packages are subject to return shipping costs.

    We are happy to re-ship orders that are returned to us as undeliverable or unclaimed. You will be responsible for the re-shipping fee.

    If you choose not to have your order re-delivered, we can credit you the cost of the order, but the original shipping cost will be deducted from the refund as well as a 20% handling / restocking fee.

    We cannot re-ship a kit if we do not receive it back.

Ordering & Billing

  • How does billing work?

    You will be charged immediately upon signing up. From the next month onwards, you'll be billed on the 15th of each month.

  • Can I give a subscription as a gift?

    We don't have a specific gift plan currently, but you can subscribe to our monthly plan and then cancel when you want to stop sending packages. Just be sure that you correctly enter your billing address but THEIR shipping address.

    You can also find some of our past kits and our limited edition kits in our shop.

  • Can I sign up for just one month?

    Our subscriptions recur each month. But if you'd just like one kit, you can sign up and then cancel or skip the next kit before the second billing. We offer one-off kits in our shop too.

  • I've reactivated my subscription, but the site says the next kit is sold out. What will I receive?

    Currently, cancelled or expired subscriptions can be reactivated at any time, even if the current kit is sold out. You will receive the next available kit, and your renewal date will be re-adjusted accordingly.

    For example: You reactivate your subscription on August 29th, but August Kits are already sold out. In this case, you will receive the September Kit (shipping around September 20th), and your subscription won't renew again until October 15th for October Kit.

  • What is your refund policy?

    We can not offer refunds on kits that have already been shipped or entered the shipping process.

    If your membership has renewed (your card has been charged) and you do not wish to receive the kit you've paid for, please contact us at hello@stickykitjapan.com as soon as possible to let us know. We are happy to give refunds for unshipped kits, but once a kit has entered the shipping process we can not give refunds.

Cancelling

  • Can I skip a month?

    Yes. If you need a break or you're going to be away from home, you can easily skip your next renewal by clicking the 'skip next renewal' button on your account page (under the 'subscription' section).

  • How can I cancel?

    You can cancel anytime by logging into your account (under Your Subscription -> Edit). Doing this will cancel your subscription so it won't renew anymore, but if you have any pending shipments, you will receive the kits you paid for.

    You must cancel your subscription prior to your renewal date on the 15th of the month if you don't want to be billed.

  • I skipped a renewal and have changed my mind. Can I still get the next kit?

    As long as the kit isn't sold out, all you need to do is email us at hello@stickykitjapan.com. We will be able to manually renew your account for you so you don't miss out!

    Please do not purchase another subscription. This will create two subscriptions under your account, and can cause quite a bit of confusion (and you run the risk of accidentally being charged twice the following month)

Others

  • Can I receive a Sticky Kit in exchange for a review in my blog or YouTube channel?

    Thank you for your interest in Sticky Kit!

    We do offer promotional kits for review, but they are limited to a certain number that we can send out, monthly.

    If you are interested in sharing our product with the world, please make sure you meet the following requirements:

    - Your site or channel is established, has at least 1,000 subscribers/followers and consistent views.

    - Your site or channel is related to stationery or Japanese culture.

    If you fit this guideline, please contact us at hello@stickykitjapan.com including your monthly statistics and other information that could help us make a decision. Please note that due to the high amount of emails we receive on this subject, we can't reply to everyone. Thank you for understanding.

  • Can you use Japanese postal stamps to send my package?

    Japanese postal stamps are so pretty, aren't them?

    We use postal stamps in all the shop orders shipping unregistered (with the exception of some pre-orders). Sorry, but we can't do it for subscription kits (due to the high volume of shipments) or for registered packages.

  • I couldn't find the answer to my question on this page!

    Please contact us: hello@stickykitjapan.com. We'll be happy to help!