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Is your package delayed? Please read below:
Unfortunately, all packages sent internationally from Japan are experiencing significant shipping delays (from 2-3 weeks to several months) due to the COVID-19 pandemic, which is causing a global reduction of flights, tightened customs scrutiny, decreased carrier operations, local lock-downs, etc.
We've known that packages sent from March (including March's subscription kits) are affected by these delays, and some are being returned to us by Japan Post because they couldn't be sent before the Japan Post suspension. If we receive your package back, rest assured we will notify you via e-mail and keep it safely with us until it can be re-sent.
We are trying our best to reply to all your messages, but please understand that your package is almost certainly delayed because of this situation, and, unfortunately, this is completely out of hands. If your package was sent by Registered Shipping, you can check the latest information on your shipment via this link from Japan Post (here's another link where every step is explained). If it was sent by Standard Shipping -subscription kits were-, it can't be tracked. We kindly ask for your patience and understanding while the COVID-19 pandemic is affecting global shipping.