The limit for holding orders has changed from 60 to 50 days.
Here's why: We've realized that our e-commerce system doesn't allow some necessary operations on orders older than 60 days, like editing them or accessing them from our fulfillment partner, so we've started having problems with orders still on hold after 60 days. Thank you for your understanding.
If your country is currently suspended by Japan Post (Group B), you can opt for our combined shipping service and save in DHL shipping fees. The option is displayed at checkout as "Hold & Combine", and allows you to send 2 orders together.
Your first order will be semi-packed and stored for up to 50 days in our headquarters. Once you second order is successfully placed, a package containing both orders will be sent.
Make sure to select "Hold & Combine" again the next time. Shipping fees will be refunded from your second order.
Terms and Conditions of Combined Shipping:
- By selecting "Hold & Combine" as your shipping method, your initial order will be put on hold up to 50 days.
- If you haven't placed another order after 50 days, your first order will be automatically released for shipping.
- The service will stop being available to your country once Japan Post resumes its service.