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COVID-19 Temporary Shipping Situation

by Sticky Kit |  | 8 comments

Japan Post's Airmail temporary suspension

Due to the coronavirus pandemic and the lack of outbound flights from Japan, Japan Post has temporarily suspended its international postal airmail services to multiple countries. As a result, our usual shipping methods are unavailable to some countries at the moment. We now offer DHL Worldwide Express as an alternative. 

 

Countries we ship to, and shipping methods

Currently, we ship orders via Japan Post or DHL. Please check the links below for the list of countries we ship to, and the shipping methods available (opens in a pop-up window)

What countries do you ship to?

What shipping methods do you offer?

 

Shipping times

  • Typically, we are processing orders within the usual timeframe, which is 5 business days (except on peak times, pre-orders, and sale periods, when it can be a few days longer)
  • Significant delays are expected for all orders shipped via Japan Post due to the global reduction of flights, tightened customs scrutiny, decreased carrier operations, local lock-downs, etc.
  • According to Japan Post, packages sent -from March onwards- to the US may take 4 months or more to arrive at the moment. 
  • Some packages may be returned to us if unable to ship. If we receive your package back, we will notify you via e-mail. We will hold it until the suspension is lifted, or re-ship it for an additional cost via DHL at your request.
  • If your package was sent by Registered Airmail, you can check the latest information on your shipment via this link from Japan Post (here's another link where every step is explained)
  • Your package can not be located if it doesn't have a tracking number. You'll need to be patient.
  • By placing an order, you accept that shipping delays are beyond our control.

More information:

My order is late/missing. What can I do?

 

More COVID-19 related FAQs

Please read the articles below (opens in a pop-up window)

[COVID-19] When will Japan Post resume shipping to my country?

[COVID-19] My order is on hold due to the suspensions. When will it ship?

[COVID-19] What's the Sticky Mailbox and how does it work?

 

We kindly ask for your patience and understanding while the COVID-19 pandemic is affecting global shipping. Rest assured we are monitoring the situation closely and will continue to update this post and our website as the situation changes.

Thank you so much for your support to our small business during this difficult time. If you have any questions or concerns, please feel free to contact us at hello@stickykitjapan.com

 

Comments (8)

  • Jessica | Sticky Kit on May 19, 2020

    Geok Cheng Lim, unfortunately shipping to USA is very congested, and the current expected delivery is delayed to 4 months or more. Most of the March packages to our customers in the US have not arrived yet, so your package is most likely still in transit too. As far as we know, Japan Post is not returning US shipments at the moment.

  • Geok Cheng Lim on May 16, 2020

    Hi! I read the updates and understand the situation. I am still waiting for my March kit. Have not received any email so means my kit was not returned. Am kind of worried now as it seems to have left Japan since it was not returned to you guys. Is it possible it’s still on it’s way? I really hope its not lost.

  • Sticky Kit on May 16, 2020

    Hi Carla! The shipping fees are automatically calculated at checkout. You can preview the fees and expected delivery time after filling in your shipping address. For orders on hold please contact us at hello@stickykitjapan.com.

  • Carla on May 16, 2020

    Hi! Is there a way to know how much shipping with DHL for our orders will be?

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