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Japan Post suspensions and COVID-19 related delays

Recent Updates:

  • 2021-02-18: Japan Post shipping resumes to Ireland, Ukraine, Argentina and Chile from Feb 26th. (Source)
  • 2020-11-26: Canada is suspended from Registered Shipping starting Nov. 27 according to Japan Post update. All pending orders have been dispatched today. Until the situation is back to normal, we can ship to Canada via DHL only. Additionally, Combined Shipping is now available to customers in Canada.

 

Japan Post suspensions

In April 2020, due to the coronavirus pandemic and the lack of outbound flights from Japan, Japan Post temporarily suspended its international postal services including Registered Airmail to multiple countries. We have partnered with private carriers such as DHL to offer alternatives methods, and ship with Japan Post to those countries where available.

We are continuously monitoring the situation, and our shipping options are being promptly updated any time changes occur.

 

Shipping availability and methods

Please visit our Shipping page for the list of countries we can ship to, and detailed information about our current shipping options.

 

Shipping times

  • Typically, we are processing orders within the usual timeframe, which is 5 business days (except on peak times, pre-orders, and sale periods, when it can be a few days longer)
  • Delays are expected for all orders shipped via Japan Post due to the global reduction of flights, tightened customs scrutiny, decreased carrier operations, local lock-downs, etc.
  • Some packages may be returned to us if unable to ship. If we receive your package back, we will notify you via e-mail. We will hold it until the suspension is lifted, or re-ship it for an additional cost via private carrier at your request.
  • If your package was sent by Registered Airmail, you can check the latest information on your shipment via this link from Japan Post (here's another link where every step is explained)
  • Your package can not be located if it doesn't have a tracking number. You'll need to be patient.
  • By placing an order, you accept that shipping delays are beyond our control. 

 

Held packages

Some orders placed in March/April 2020 couldn't be sent due to the sudden shipping restrictions by Japan Post, and some others were rejected by Japan Post and returned to us. These packages are safely stored in our headquarters, and will be shipped when Japan Post shipping is resumed, so please contact us anytime if you need to change your shipping address.

If your order is on hold and was initially placed with "Standard Shipping" (untracked), please note the following:

  • Due to the irregular situation, adding tracking and insurance to your package is highly advised (if available). 
  • If your package ships without tracking and without insurance once Japan Post shipping is resumed, please note:
    • The package may take several weeks to arrive. You'll need to be patient.
    • We will take photos of your order and package as proof of shipment. Any delay, loss or damage after the package is handed to Japan Post will not be our responsibility. 
  • If you have a more recent order pending shipping via DHL (including "Combined Shipping" orders in hold) all your orders will ship via DHL Express, since it's faster and safer.

You can also request immediate shipping via DHL Express by purchasing this product. Since DHL is considerably more expensive an extra fee is required. You can add other products from our shop and the shipping fee won't change.

In general, any new order from the same customer will be automatically combined and sent together with their April order. However, if your order on hold was a kit from our old subscription or a returned package, please let us know with a message on the cart's "Order Notes" (we might miss it since they're not on the system). Shipping fees will be re-calculated and, if applicable, the excess will be refunded. 

 

Thank you for your patience

We kindly ask for your patience and understanding while the COVID-19 pandemic is affecting global shipping. Rest assured we are monitoring the situation closely and will continue to update this post and our website as the situation changes.

Thank you so much for your support to our small business during this difficult time. If you have any questions or concerns, please feel free to contact us at hello@stickykitjapan.com

 

Comments (8)

  • Jessica | Sticky Kit on May 19, 2020

    Geok Cheng Lim, unfortunately shipping to USA is very congested, and the current expected delivery is delayed to 4 months or more. Most of the March packages to our customers in the US have not arrived yet, so your package is most likely still in transit too. As far as we know, Japan Post is not returning US shipments at the moment.

  • Geok Cheng Lim on May 16, 2020

    Hi! I read the updates and understand the situation. I am still waiting for my March kit. Have not received any email so means my kit was not returned. Am kind of worried now as it seems to have left Japan since it was not returned to you guys. Is it possible it’s still on it’s way? I really hope its not lost.

  • Sticky Kit on May 16, 2020

    Hi Carla! The shipping fees are automatically calculated at checkout. You can preview the fees and expected delivery time after filling in your shipping address. For orders on hold please contact us at hello@stickykitjapan.com.

  • Carla on May 16, 2020

    Hi! Is there a way to know how much shipping with DHL for our orders will be?

  • Sticky Kit on May 12, 2020

    Hi Sydney. Thank you for your interest in Sticky Kit! Airmail to the United States is suspended, unfortunately. Currently the only shipping option for US is via Surface. We’re working to add an express shipping option with a private shipping company too. Stay tuned!

  • Sticky Kit on May 12, 2020

    Hi Claudia. Unfortunately, we don’t know for how long the airmail suspension from Japan Post is going to last, but it will probably continue while the COVID-19 crisis affects air transportation. That may be several months.
    We can ship to Italy via Surface Shipping (by land and sea). Delivery takes 1 to 3 months, which is actually not too different from Japan Post’s airmail right now due to the drastic decline in air transportation.

  • sydney Vitale on May 12, 2020

    Is the japan post suspended from California, I just was listening to a podcast talking about how great the sticky kits were so I wanted to look into it and I live in California so I was wondering about that?

  • Claudia on May 12, 2020

    Could you inform me when the Japanese mail starts to send again in Italy? I would be grateful to you

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