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covid-19 store news

COVID-19 Temporary Shipping Situation (Updated May 21)

May 21st update: Unfortunately we've had to remove Surface shipping, after being told by Japan Post that packages can't be tracked. We're so sorry for the misunderstanding. Sea mail may be cheap, but considering that packages take MONTHS to arrive (even without a pandemic), we can't take the risk of them getting lost in transit without a way to locate them. Your orders will be safer being shipped by Registered Airmail or DHL, so those will be our shipping options for now. Since Surface Mail is no longer available for suspended countries, we've decided to bring back the Sticky Mailbox for suspended countries as a way to save money in shipping fees (by combining multiple orders before shipping via DHL), but please be aware that DHL rates fluctuate and there may be an adjustment at the time of shipping. May 18th update: Since COVID-19 started disrupting global shipping, we've been continuously monitoring the situation and re-evaluating our shipping methods. We've seen that tracking is now more important than ever, since it provides a safer experience and relieves the uncertainty caused by the current delays. For this reason, we've decided that starting today and until the situation gets better, all our packages will ship with tracking information. In order to keep the price low on your end, we are temporarily covering part of the additional cost to register the package, so you'll only see an increase of $2.50 USD compared to Standard shipping. Please note that, while you'll be able to locate your package at all times (check country availability here), delays are still expected. For fast delivery and tracking, we highly recommend DHL. May 15th update: We are happy to announce our new partnership with DHL (yay!!) Since they have their own fleet of airplanes, they can provide fast and reliable shipping during these uncertain times. Considering the delays with all Japan Post shipping methods, we've decided to make DHL available for countries in ALL groups, so anyone in a hurry can select it.  May 11th update: We're trying to secure a more reliable Express Airmail service. Group lists updated. May 7th update: Information on delayed shipments. April 28th update: Sticky Mailbox shipping alternative fully explained. Japan Post links updated to their English translations. Ukraine shipping by Japan Post resumed. April 23rd update (Post completely re-written): USA and New Zealand added to Japan Post suspension. Introducing alternative shipping options. April 10th update: New countries added to Japan Post temporary suspension: Australia, Sweden, Denmark, Norway, Bhutan, Syria, Bahrain, Fiji, Serbia, Zimbabwe, Botswana. -------   Japan Post's Airmail temporary suspension Unfortunately, Japan Post has temporarily suspended its international postal airmail services to multiple countries due to the coronavirus pandemic and the lack of outbound flights from Japan, so our usual shipping methods are unavailable to some countries at the moment.  We have adapted our shipping options to the current situation, and now offer alternatives for some countries where Japan Post Airmail is not available. Please keep reading below for the full list of countries and their shipping options. If your country isn't listed below, please contact us and we will check if shipping to you is possible.   Group A - Japan Post still available. Cambodia, Hong Kong, Kazakhstan, Macao, Malaysia, Myanmar, Philippines, Singapore, South Korea, Taiwan, Tajikistan, Thailand, Vietnam, Yemen, Andorra, Bosnia And Herzegovina, Finland, France, Germany, Gibraltar, Guadeloupe, Guernsey, Iceland, Jersey, Monaco, Netherlands, United Kingdom, Solomon Islands, Canada, Mexico. Shipping methods available for group A:  Airmail Shipping - Registered Ships via airmail. With tracking in some countries and insurance.  Normally the delivery time is 5 - 15 days depending on the area, but delays of 2 weeks to 4 months are expected at this time. DHL Express Worldwide Express shipping by DHL. Tracking included. The expected delivery is 3 - 6 business days. Highly recommended for fast delivery.   Group B - Japan Post suspended. Sticky Mailbox & DHL available. Azerbaijan, Denmark, Norway, Sweden, United Arab Emirates, Austria, Belgium, Greece, Hungary, Ireland, Italy, Poland, Romania, Switzerland, Turkey, Costa Rica, Australia, United States, Estonia, Portugal, Slovakia, Slovenia, Bulgaria, Croatia, Czech Republic, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, San Marino, Ukraine. Argentina, Chile, Colombia, Indonesia, Kuwait, Martinique, New Zealand, Paraguay, Spain, Uruguay, Venezuela, Guatemala, Honduras, Panama, Ecuador, Montenegro, Serbia, Fiji, New Caledonia, Brazil, Peru, Israel. Shipping methods available for group B: DHL Express Worldwide Express shipping by DHL. Tracking included. The expected delivery is 3 - 8 business days. Highly recommended for fast delivery. Sticky Mailbox We are also offering the possibility to hold and combine orders to save money while COVID-19 is affecting Japan Post's services. When selecting "Sticky Mailbox" as your shipping option, all your orders will be combined and put on hold for up to 90 days from the day your first un-shipped order was placed. Please note that your orders will automatically ship in any of the following cases independently of the 90-day limit (most of our products are small and light, so '1' and '2' are unlikely unless you order several storage folders):  Your orders can't fit a 60 cm3 box anymore. Your orders' weight exceeds 2kg. Japan Post resumes shipping to your country*. You will initially pay the DHL shipping fee (see an example of how it looks like at checkout). Then on subsequent orders, you'll have the option to add the new order to your Sticky Mailbox, or to ship everything together (see checkout screenshot). When your box is ready for shipping, it will be sent via DHL Express. Please note, that the DHL fee will be recalculated to its current price (DHL fees may vary depending on: the fuel surcharge, the Emergency Situation Surcharge, and a possible variation on the rates we as a small business get for you) If an additional payment is necessary you will receive an invoice separately. Once your Sticky Maibox is released for shipping your status as a "Sticky Mailbox holder" will be removed, so you'll be required to pay the initial shipping fee again next time you place an order. *If you have any un-shipped orders when Japan Post resumes shipping to your country, there will be an adjustment of the shipping fees to the cheaper method and a (possible) partial refund.  These alternatives are temporary and will be available only while Japan Post's airmail shipping services are unavailable.    Shipping Delays Please note that, although we are shipping packages as usual, significant delays are expected for all shipments due to the global reduction of flights, tightened customs scrutiny, decreased carrier operations, local lock-downs, etc. According to Japan Post, packages to the US are experimenting delivery delays of 4 months or more at the moment.  Packages sent from March onwards: Although the Japan Post suspensions started in April, we've known that packages sent from March (including March's subscription kits) are affected by delays, and some are being returned to us by Japan Post because they couldn't be sent before the suspension. If we receive your package back, we will notify you via e-mail. We will keep it safely with us until Japan Post suspension is lifted. May 15 update: If you are in a hurry, now you can also re-ship it via DHL for an additional cost, contact us at hello@stickykitjapan.com. We are receiving numerous messages from customers asking about their shipments. We understand your frustration and try our best to reply to everyone, but your package is almost certainly delayed because of this situation, and, unfortunately, this is completely out of hands. If your package was sent by Registered Shipping, you can check the latest information on your shipment via this link from Japan Post (here's another link where every step is explained). If it was sent by Standard Shipping -subscription kits were-, it can't be tracked. We kindly ask for your patience and understanding while the COVID-19 pandemic is affecting global shipping.      We are sincerely sorry for the inconvenience and hope we will be able to resume normal shipping again soon. We are monitoring the situation closely and will continue to update this post to keep you informed.  Thank you so much for your support to our small business, and for your kind understanding during this difficult time.  If you have any questions or concerns, please feel free to contact us at hello@stickykitjapan.com